Refund policy

Last Updated: May 5, 2026

At amah.sa, we stand behind the quality of our products. If you experience an issue with your order, we are here to help resolve it promptly. You have 15 days from the date of delivery to request a return or report an issue.

1. Eligibility Criteria

To ensure a fair process, return requests are categorized based on the condition of the order:

Eligible for Return or Claim:

Items that arrive defective, damaged, or not as described.
Incorrect items received.
Items that never arrived (after the estimated delivery window has passed).

Non-Eligible for Return:

Change of mind or buyer's remorse.
Items that have been used, washed, worn, or altered.
Items missing their original packaging, tags, or labels.
Customized, bespoke, or personalized items.

2. How to Initiate a Return

To request a return, please contact our support team at info@amah.sa within 15 days of delivery. To expedite your request, please include:

Your Order Number (e.g., #amah-1234).
A clear description of the issue.
High-quality photos or video evidence displaying the defect or damage.

3. Resolution & Refund Options

Once your claim is inspected and approved, we offer the following solutions:

Full Refund: Processed directly back to your original payment method.
Replacement: A brand-new item shipped out to you (subject to stock availability).

4. Return Shipping Costs

amah.sa Covers the Cost: If the item is defective, incorrect, or damaged upon arrival, we will provide a prepaid shipping label or reimburse the return costs.
Customer Covers the Cost: If a return is accepted under exceptional circumstances outside of product defects, the customer is responsible for the return shipping fees.

5. Processing Times & Conditions

Refund Timeline: Approved refunds are processed within 5–10 business days back to your original payment method. Please note that your bank or credit card issuer may require additional processing time to post the funds.
Customs & Duties: Any customs duties, import taxes, or local clearance fees paid on the original order are non-refundable, as these charges are collected directly by your local government.
Late Refunds: If you have not received your refund after 10 business days from approval, please reach out to us at info@amah.sa so we can investigate immediately.